Many travelers have had to cope with at least one of these situations: their flight is delayed, overbooked or canceled. Of course, our clients should know that we’re always watching out for them, assisting them to get on another flight or booking a hotel room if necessary. But it’s also important for travelers to know what rights they have – and don’t have – in these cases.
The law does not require airlines to compensate passengers if a domestic flight is delayed or canceled, according to the U.S. Department of Transportation. However, each airline has its own policy regarding what, if anything, it will do for customers. For example, some carriers may offer compensation in the form of meal or hotel vouchers. So it’s always a good idea to ask.
In the case of overbooking, federal law comes into play. Before bumping anyone off a flight involuntarily, airlines are required to ask for volunteers to give up their seats in exchange for compensation. If there aren’t enough passengers willing to do so, the airline may bump people based on criteria such as check-in time, fare or frequent-flier status.
Passengers whose arrival at their destination is delayed by one to two hours (or one to four hours for international flights) must receive compensation of 200 percent of the one-way fare, up to $675. For a delay of more than two hours, (or four hours for international flights) passengers are entitled to 400 percent of the one-way fare, up to $1,350. In order to get volunteers, airlines are free to offer more money than required.
There are exceptions to the rules. Airlines are not required to issue compensation if a passenger doesn’t fully comply with ticketing and check-in procedures, if the flight is unable to accommodate a passenger because an aircraft with fewer seats is substituted due to operational or safety reasons, or if an aircraft with 60 or fewer seats is unable to accommodate the passenger due to safety reasons. And no compensation is required if the arrival delay is less than an hour.
Passengers who find themselves stuck on the tarmac for an extended period waiting for takeoff should know that they have rights under U.S. law, too. Airlines operating aircraft with 30 or more seats cannot allow them to remain on the tarmac for more than three hours on domestic flights or more than four hours on international flights without giving passengers an opportunity to leave the plane. Exceptions are allowed for safety, security and air-traffic control reasons. In addition, airlines must provide adequate food and water, ensure that lavatories are working and notify passengers regarding the status of the delay.
I was recently selected to join the elite group of Distinctive Voyages hosts. I'll be hosting three luxury cruises this year. The first one is to Alaska in July. I've been dreaming of cruising to Alaska for several years now and can't wait to share this journey with my group. There are over 300+ itineraries to choose from. Only a select group of travelers will receive the following perks while aboard the ship.
Distinctive Voyages include:
Ask me how you can join me on this cruise to Alaska or about other Distinctive Voyages!
Business travel can be exhilarating, fun and challenging. However, despite all the great experiences you get to enjoy on the road, you also have to deal with not being in your own bed and the lack of sleep that accompanies that. Add long hours, little access to fresh foods, and of course, time away from family and friends, and it’s no wonder the Harvard Business Review found a strong correlation between the frequency of business travel and a wide range of physical and behavioral health risks.
It takes effort to be a healthy road warrior, but it is so worth it. Feeling good while traveling for work leads to more productivity, better output, a superior work product, and an all-around happier life. Here’s our business travel wellness routine:
Stay Hydrated – Drink at least 1.5 liters of water every day, whether or not you’re traveling. When flying, drink at least half a liter of water for every hour in the air. As a bonus, this forces you to get up and move while on the plane, helping to lower the risk of blood clots.
Move Your Body – Make it a point to be up early enough so that you can exercise at least 40 minutes every morning before 7 a.m. A good road warrior workout should involve a balance of high-intensity cardio and free weight exercises to keep metabolic levels up during the day. You should either use the hotel gym, or simply pack exercise bands to use in your hotel room in case time is tight.
Rev Up Your Mind – After you get out of bed and exercise, do some motivational reading, listen to TED Talks or spend time in spiritual reflection to put yourself in the right frame of mind for the day. Stay off social media during this time and challenge your brain instead!
Refresh Your Body – Get at least seven hours of sleep every night, because your brain and body needs restorative sleep in order to work well. To get that sleep, practice good sleep hygiene: turn off the TV in your hotel room and set your phone on silent so you’re not awakened by a 2 a.m. email.
For true beer lovers, the highlight of any vacation is hoisting pints of the local stouts, IPAs and lagers of their vacation destination. They will not be disappointed at these destinations, where the quality and variety of the beer attracts millions every year.
Munich, Germany - No beer bucket list would be complete without Munich, the place where millions of barley buffs converge every year for the 16-day festival called Oktoberfest. But even if you can’t make it during that time, you can still enjoy the city’s legendary beer gardens and the famed 425-year-old brewery Hofbräuhaus.
Montreal, Canada - For decades now, Montreal has been a mecca for brewpubs, perfecting the art of microbrewery. Beer brewed here is often defined by its color—blonde, rousse, ambrée or noir—than by its style at such places as the world-famous Le Cheval Blanc.
Amsterdam, Netherlands - Home to globally popular brands Heineken and Amstel, Amsterdam is a town steeped in beer history. Locals like to linger long over their pints of pils at neighborhood watering holes called brown bars, where the darkened interiors inspire profound conversations.
Dublin, Ireland - Guinness. Need we say more? Fine…inside the Guinness Storehouse, Ireland’s top tourist attraction, you’ll get a grand history lesson along with a perfectly poured pint. Afterward, soak in the city’s thriving pub culture at The Porterhouse, Dublin’s first brewpub, to sample their homemade porters.
Brussels, Belgium - This is the capital of Belgian beer, the award-winning ale that has been traditionally brewed by monks since the Middle Ages. Here, beer aficionados debate over the quality of their lambics at charming café-bars called estaminets.
The pros and cons of taking a red-eye flight are obvious: you arrive at your destination in the morning and you don’t lose a whole day traveling. However, you’re too exhausted to be productive because you spent the previous night shifting positions in your uncomfortable airline seat. Here are a few tips to make sure you leave your next red-eye flight somewhat rested so you can work the next day.
Beat Jet Lag in Advance – Try to advance your body clock when traveling eastbound. You will have to wake up earlier and go to bed earlier than you normally would. Do the reverse when headed westbound. Try this before your trip so you have a better chance of being into the right time zone when you deplane.
Choose Your Seat Carefully – The right seat is critical. Avoid seats located near the restroom and the seats that don’t recline. Sitting in the aisle makes it likely you’ll get an elbow injury. If you sleep on a certain side of the bed at home, choose a window seat on the side of the plane that provides you with a more comfortable experience and maybe some additional time to sleep.
Eat Light & Right – Look for the healthiest, leanest meal you can find, preferably at the gate before you board. Avoid spicy foods that might cause an upset stomach. In-flight meals are overly processed and salty, so they may make you feel bloated or more dehydrated during the flight.
Hydrate Like It’s Your Job – Drink water, and skip the alcohol and caffeine. The pressurized cabin usually leaves passengers a little dehydrated, so buy a large bottle of water at the gate before you board the plane and drink water steadily throughout the flight.
Come Prepared to Sleep Well – Bring a comfortable travel pillow, sleep mask, earplugs or noise-canceling earphones—worth every penny to frequent fliers. Take off your watch and accessories to remind yourself that it’s bedtime. And be sure to buckle your seat belt over your blanket so that the flight attendant doesn’t need to disturb you to check it.
Freshen Up – Bring a toiletry bag with all of the usual items you use to get ready in the morning, including a toothbrush, mouthwash, deodorant, hairbrush and a fresh set of clothes. You will feel mentally more prepared to tackle the new day after freshening up.
Book through Us – Of course, the best way to sleep on an airplane is to get one of those roomy seats up front. Our agency has all the right connections to improve your air travel experience, so contact us before your next flight.
While there’s little doubt that the dining inside your hotel or resort will be top-notch, you should experience the full range of culinary experiences Mexico offers. This country is home to arguably the greatest culture of street food in the world, and tasting it is as simple as a quick stop between shops or museums. While there isn’t enough room in your stomach to try every single cart or stand, here are a few quintessential antojitos you need to savor.
Tacos - Perhaps nothing is more iconic of Mexican cuisine than tacos. Of course, these aren’t the mass-produced replicas of chain restaurants; here they’re the real deal. While variations exist based on which state of Mexico you’re in, every taco will likely consist of a warm corn tortilla (often hand-made), tender meat, and a smattering of fresh vegetables, fruits and salsas.
Tamales - Originating in Oaxaca, tamales today can be found and enjoyed all throughout Mexico. Composed of a thick steamed corn dough wrapped in either banana leaves or corn husks, the true treat of tamales is the stuffing: you can find anything from chicken mole to cheese to sweet pineapple inside.
Sopes and Gorditas - Sopes and gorditas are essentially two sides of the same coin: the same delicious corn dough with slight variations in preparation. Gorditas are when the corn dough is fried, then stuffed with meats, beans and cheeses and topped off with delectable salsas and creams. Sopes are the exact same thing, except all of the stuffings go on top of the corn patty, thus making them “toppings.” It may seem like a trivial difference, but you’ll be surprised at how difficult it is to choose between the two!
Tostadas - At first glance, Tostadas look like a mix between a taco and a pizza, but there’s more flavor there than meets the eye. The base is a crisp, salty tortilla that is gratuitously topped with anything from pork to cows’ foot to ceviche or fresh fish. Those traveling to Oaxaca should be sure to try a tlayuda, a huge tostada smothered in chocolate mole sauce, then topped with a salad and meat of your choice before finally being sprinkled with world-famous stringy Oaxaca cheese.
Elotes and Esquites - Elotes and Esquites are essentially the same food, prepared differently. Elotes is sweetcorn, served on a stick and smothered in mayonnaise, cream and chili. Esquites is sweetcorn cut from the cob, mixed with cream, lime juice, mayonnaise and chili inside a plastic cup. Either version is by far and away one of the tastiest options for enjoying Mexican street food.
Comotes - If you’re in Mexico City, you’ll want to try camotes fresh from a stand or cart. Camotes are plantains and sweet potatoes steamed, and then served with strawberry jam and condensed milk. If you can’t tell where they are by the crowds they draw, then listen for the distinct whistle of steam escaping the pot.
I had the opportunity to sit down with Megan Chapa of Travel Radio Podcast again. This time we spoke about little things every traveler can do to travel more responsibly.
I'm excited to announce that I have joined Pledge 1%, a philanthropic movement dedicated to making the community a key stakeholder in every business. Pledge 1% empowers companies to donate 1% of product, 1% of profit, 1% of Equity, or 1% of employee time to improve communities around the world.
I first heard about this movement several years ago at Salesforce's Dreamforce conference and thought it was a wonderful idea. As I started my own travel business, I've been quietly donating a percentage of my earnings to various organizations that inspire me throughout the year. Now I've decided to officially make the pledge and join the PledgeOne movement. Not only will I donate 1% of profits, I'll also donate 1% of my time volunteering in the community and will use an additional 1% of profits towards travel experiences for deserving individuals.
To experience as many attractions and museums as possible at the destinations you visit, you often must stick to a strict schedule. While this is ideal for checking boxes off your to-see list, it leaves little room to be spontaneous. Which is a shame, since spontaneity can lead to magical moments you would have never experienced on an over-scripted vacation.
Here are four tips to add a sprinkle of spontaneity to your next travel adventure:
Location, Location, Location - Many of the tour operators we work with know the importance of staying at a hotel that’s located in the heart of your destination. With numerous attractions, restaurants, museums and public transportation options within walking distance, a new adventure awaits every time you step out the hotel’s front door.
Rank Your "Must-See" - Put a value on all of the attractions you think you “must see” and rank them. Then delete some of those that fell to the bottom of the list. This will free up time better spent to see where the day takes you.
Sight See Early - Once you have your list of “must see” attractions, make it a point to visit them early in the day. This gives you the freedom and flexibility to spend your afternoons however you want.
Enjoy a Plan-Free Day - Several cruise itineraries feature a day at sea, where passengers have no choice but to relax and let the salty ocean breeze gently guide them from activity to activity. On your next journey, be sure to plan one of these plan-free days for yourself. Your spontaneous spirit will be better off for it!
I had the opportunity to join Megan again on the Travel Radio Podcast to talk about my recent trip to Cancun. I visited about a dozen resorts and found three of them to be a notch above the rest. All for very different reason.
On this episode we talk about:
Sharing my travel experiences and insights